Frequently Asked
Questions

Below are a list of frequently asked questions, you can also contact us with any concerns or inquires.

Carnival

What payment methods will be accepted for registration?


Cash, Cash App, Google Pay, Apple Pay, Chase Quick Pay, Zelle and All Major Credit/Debit Cards are accepted at our Mas Camp. Online, all Major Credit/Debit Cards are accepted.




What information will be required for registration?


ALL masqueraders must provide the following information for registration: General Information Name Email Address (1 per masquerader) Phone Number (including area code) FEMALES: Bra Size – please view our US conversion chart to submit your sizing Underwear Type: i.e. Bikini or Thong Underwear Size: i.e. XS, S, M, etc. MALES Pants Size: 32, 34, 36 etc.




Can I buy any extra pieces with my costume?


Yes, you can! Extras are standard thong, bikini, boy shorts (decorated). Upgrades such as headpieces, backpacks etc. will be indicated as an option where applicable in the design when you register. All extras and upgrades require full payment upon registration.




What happens if I input inaccurate information into the registration system?


After registration you will receive a follow up welcome call from one of our representatives after 1 to 3 business days. We require you to be as accurate as you can, since after you receive the call, changes WILL NO LONGER be accommodated.




Can someone else collect a costume on my behalf?


Yes, they can! Please have your representative collect your costume with a detailed signed letter, a copy of your receipt and a printed copy of both your and their Valid ID’s. Please note these will then be attached to our copy of your registration form as proof of collection.




I missed my distribution date, what can I do?


You can collect your costume later which will be provided to you by Iz Ah Feter. Please note that your wait time maybe longer, as the scheduled date may coincide with other sections distributing on that day at the showroom.




Where can I find future updates about the band after registration?


Upon registration you will receive an information packet with full details, Iz Ah Feter will also contact you directly via email and text messages; However you can also catch up with us via Facebook, Twitter, Instagram and our website.




Does Iz Ah Feter offer refunds?


Deposits and payments are NON REFUNDABLE, we do offer exchanges and adjustments in some extreme cases.





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